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The Hardware Store and 50 North
It’s all about the guest
Everyone
knows that in the restaurant business, it’s all about the guest. Yet
somehow it doesn’t always happen. At The Hardware Store on Vashon Island
and 50 North near University Village, it’s a way of life.
Owner Melinda Sontgerath (at right) learned the lessons early on and
incorporated them into her careers. Throughout her college years, she
worked at the Doubletree Inn in Tucson which, at the time, had a
restaurant and not yet a hotel. When they opened their first hotel, she
was in on the ground floor. "They basically gave me the hotel dining
room to run. I was 19 or 20. I stayed six years and learned it all. I
knew that eventually all this would play in my future."
Melinda’s other love was interior design. She attended Arizona State
to get her Marketing degree, then got a second degree in Interior
Design. For the next 25 years, she had her own company, Powers
Interiors, in Scottsdale. "It was wonderful. I traveled the world. But
for 30 years, I still had the dream of owning my own restaurant," she
recalls. After retiring, she met a man through a friend who lived on
Vashon Island. Once they met, it was just 10 months before they were
married and she was living on Vashon.
She was a stay-at-home mom for two years and became familiar with the
island’s hardware store located in the oldest commercial building on the
island, built in the late 1800s. "All businesses struggle on the island
and this building was 5,000 square feet. The owners decided to close in
2002 and my husband and I had a moment of clarity and decided we had to
make it a restaurant. They wanted to sell the building but we couldn’t
afford the price. We went to them and explained that we saw it as the
heartbeat of the island; a gathering place where everyone was welcome.
It was all about the community. We made them the only offer we could
afford and they leaned over the table and shook our hands. Magic
happened at that moment. The next day, they got a full offer on the
building and they turned it down."
And then reality set in. They only had one water share which was not
enough to handle Melinda’s restaurant business plan. There was a
moratorium on water and she couldn’t get another share. Without water,
she couldn’t get permits. She had to redesign the restaurant to use less
water while trying to find financing. "I had to get creative and the
people on Vashon got behind me. I decided to open a retail store until I
could get everything together to get permits for the restaurant. I
called the County and said I was keeping it as a retail space and
wouldn’t need to do a lot of work on it, so I didn’t need more water or
permits. We sold wine, art, Italian scooters and ‘designer salvage’
furniture. We let the community use the space for their events and even
catered dinners for up to 100 people."
She finally found someone who would help finance her dream. But then
the County wanted her to put in sidewalks and parking lots and bury
phone lines, which was not affordable. She took her case to the woman at
the top of DDES (Department of Development and Environmental Services)
who agreed with her. Despite the building being historic, she was then
asked to change the front of it; she refused, but did change the side.
Every wire and pipe was replaced. It took three and a half months to
complete the work. It took two full years from the moment of the
handshake. "The community went through it with me; everyone on the
island knows the whole story," recalls Melinda. "Right from the start,
we were busy. We do offsite catering and have an art gallery in the
restaurant with art shows and parties. There’s a new artist every
month." Finally her own restaurant. The Hardware Store opened on August
1, 2005.
Watch for part 2 of this story in our August issue
Connie Adams/July 2011 |
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