Private parties & banquets


Since 1999     



Share:

Home  |  Subscribe Free  |  Restaurants  |  Calendar News Bytes  |  Wine Tastings  |  Services  |  Happy Hour  |   Recipes  |   More

Bite Squad

Technology = better food delivery

Food delivery can be both wonderful and disappointing. It's great to get your favorite restaurant dish delivered practically to your couch. But you're never quite sure when it will arrive, who will be delivering it, or if it will be hot or cold. These troubles are over because Bite Squad has hit town.

Founders Arash Allaei and Kian Salehi have figured out what can go array with delivery and are using technology and common sense to right the wrongs. Here's how it works:

1. Once your order is placed, it is transmitted electronically to the restaurant as soon as the next available driver is available (this ensures your food isn't ready before a driver can get there).

2. Each restaurant has a Samsung Galaxy tablet that rings and blinks when an order is placed by you through the Bite Squad website.

3. Bite Squad knows when the restaurant accepts the order and what they project the cook time to be.

4. The automated dispatch system automatically selects and assigns the order to the optimal driver (drivers have a smart phone application that also allows GPS tracking).

5. The system times the order so the driver arrives just as the food leaves the kitchen; food never sits around waiting.

6. Once the driver has the food, the order is marked as picked up and the customer can monitor the driver's position via live GPS tracking (you can even see a photo of the actual driver delivering your order).

7. The customer can monitor the entire process via live order tracker that updates the projected delivery time every 15 seconds (accounts for delays in traffic, restaurant cook times, etc.).

8. When the driver is close, you get an automated text message asking you to prepare to accept delivery.

Bite Squad has a seven mile delivery radius from each restaurant. Delivery fees and order minimums start at $3.99 and $15 (order minimums can be waived for a small fee) respectively and vary by your distance from the restaurant.

All drivers are uniformed employees; Bite Squad does not use independent drivers or couriers. Menu pricing is the same as the restaurants; there is no upcharge. There is no minimum gratuity. "We want to make this service economically friendly to our customers, and we expect to make money through volume," explains Kian. "Our goal is to provide outstanding customer service. The technology we use allows us to do this. Full menus are on our site and the customer can add in notes like requesting something extra crispy. We built the platform and can change things with ease. If we find we need to do something different to satisfy customers, we can. You can live chat with us within 30 seconds."

You can preorder in advance by inserting delivery date and time. Say you're having friends over the day you get back into town. Order your meal before you leave and it will be delivered just when you want it. "We're focusing on the experience for the customer. We're not the only business that delivers food. So how do we make it better? We've taken it to the next level, and we'll keep improving," says Kian. "Seattle is our second city and it's a different market than Minneapolis where we started in August of 2012. I moved here in January 2014 to learn about the city and traffic flow; we started operating on March 10. I continue to meet with restaurateurs and learn the city and neighborhoods."

Arash and Kian are both Persian; Arash was born in the US and Kian in Iran. They met at the University of Minnesota. Arash went into computer sciences and Kian investment banking. They disconnected for about five years, then their paths crossed again by chance. They talked about their work and decided to do something together. Arash had the technical side of things down, but needed help with the front of the house. Pre-Amazon, they were doing things like pokerchips.com and bunkbeds.net. "We had top rankings before Amazon came in," recalls Kian. "We went from zero to eight figures. In 2010, a friend mentioned Groupon and we created Crowd Cut based on that concept. We went from zero to eight figures on that, too, in only 10 months. We sold it because we knew it wouldn't last forever-there were too many people doing deals. We wanted to create something sustainable with long term growth that could go nationwide. I'd worked with restaurant start-ups. We started trying delivery services and found them lacking."

They don't take outside financing. "We're invested. We like the hands-on approach. We've built this company to hold onto, not sell. We have a team in Seattle-sales, internal operations. And I'll be here as long as it takes."

With their high-tech and customer focus, Bite Squad should take Seattle's home delivery market by storm. Try them out: first time customers get a discount. From then on, it's full price. Because it's worth it.

www.bitesquad.com

Restaurants interested in talking with Kian should call him at 612-676-1111.

Connie Adams/April 2014



We've worked hard to upgrade this site. Click here to notify us of any problems we need to correct.

ADVERTISING
Port Ludlow

SUBSCRIBE FREE

Subscription has its privileges - Each month Seattle DINING! publishes new features on new restaurants, food and beverage news from around the northwest and special events. Don't miss out on these informative stories.

Sign up today for your FREE subscription and you'll get notification each month when the new issue comes on line. You'll also be the first to find out about special Seattle DINING! events.  What are you waiting for? Sign up now!

Click here for your free subscription now.


ADVERTISING
Port Ludlow


ADVERTISING
Sweet Decadence


TRENDING WITH SD! READERS

  1. Caffe Vita - a community enterprise

  2. Brimmer and Heeltap - home away from home

  3. Bite Squad - technology - better food delivery

  4. John Howie Restaurants - beverage central and a new ale house

  5. Canyon River Ranch - a truly unique getaway in the Yakima Canyon

ADVERTISING
Rays Boathouse & Café


SPONSORED LINKS

Inn at Port Ludlow - golf. marina. inn. home.

Blue Canyon Construction - Your Puget Sound kitchen remodel done right

Ken's Market - We bring good things to the neighborhood

Esquin Wine & Spirits - Sign up for our newsletter


ADVERTISING
KCTS Cooks

Wine Tastings Newsbytes Private Rooms

SITE MAP

DIRECTORIES
Dining by Neighborhood
Dining by Cuisine
Dining by Specialty

Events Calendar
Happy Hour
Services
Wine tastings
EDITORIAL ARCHIVE
Restaurants
Wine & Beverage
Recipes
Chef's Kitchen Tips
Local Food Finds


RESOURCES
King Co restaurant health inspection database
WA State health inspection links
COMPANY
About us
Magazine
SD! Events
Advertising/Media Kit
Jobs
Write for SD!
CONTACT/HELP
Contact Us
Site feedback/questions
Send us news tips
Send letters to the editor

Submit event listings
Request corrections
Copyright ©1999-2014 Mixed MEDIA   |   Advertise with us   |   Privacy Statement